Wine Club FAQ
Can I customize the wines in my club release shipments?
Yes! We are happy to send wines of your choice. You will receive a confirmation email before each shipment with a deadline date for any changes you would like to make. Simply email or call us for assistance with customizing your club release shipment or let our experts choose for you.
What are my benefits while visiting the winery?
Members receive a complimentary VIP tasting and Estate tour during each visit to our tasting rooms: Members must be present as benefits are non-transferable. Reservations are required and we will make sure you get the inside track on all the news from the farm.
When do you charge my card?
Upon order creation, we take an authorization to hold your wines. The charge is completed when the wines leave our winery. If your card declines for a shipment we will do our best to reach out to you to update your account.
What happens to my shipment if you have the wrong shipping address or I am not available to sign for it?
We will contact you prior to shipping to confirm your correct address and the best delivery method. FedEx will make three consecutive delivery attempts.
How long do I have to pick up my wines?
All orders are held at the winery for 30 days. Past 30 days, we ship your wines to the billing address on file.
How many shipments must I take before cancelling my membership?
As member benefits are applied upon wine club activation, we ask that members take three shipments before closing the account. If you wish to cancel or suspend your membership, please reach out to our Customer Service team.
For additional questions or concerns regarding our membership, please reach out to our Customer Service team at +39 (075) 9977698 or firstname.lastname@example.org